Kristen Mirenda
UX Writing + Design Thinking + Product Know-How
Hi there! I'm a UX Writer (and former product manager) who knows how to align user needs with business goals.
10+ years working with world-class product teams from Amazon to Zendesk
UX content strategy, research, information architecture, microcopy, and documentation
Certified in user experience writing & design
Empathy is my superpower
Case study: New feature
Developing original content and microcopy for Alexa's SEO page analysis feature
Case study: Feature refresh
Overhauling content and microcopy for Alexa's automated Site Audits
Conversion rate optimization
Microcopy A/B testing program that earned Hotwire $15 million/year
Case study: Onboarding
Guiding new subscribers through Alexa's web analytics product suite
Product documentation
Content to help Zendesk and Alexa user with complicated features
Wireframes & emails
Sample deliverables from UX writing certification course
