Kristen Mirenda
UX Writing + Design Thinking + Product Know-How
SF-based freelance UX Writer & Product Content Strategist
Former Product Manager
10+ years on world-class teams from Amazon to Zendesk
In-product content & microcopy, specs & requirements, user research
Certified in UX writing & UX design, Agile/Scrum
Empathy is my superpower.
Case study: New feature
Original content & microcopy
Case study: Feature refresh
Strategic content overhaul
Conversion rate optimization
$15 million/year via A/B testing
Case study: Onboarding
Setting subscribers up for success
Product documentation
Help content for complex features
Wireframes & emails
Some sample UX deliverables
