Kristen Mirenda
UX Writing + Design Thinking + Product Know-How
I'm a San Francisco-based UX Writer and Content Strategist...
...with a Product Manager's experience & approach.
10+ years working with world-class product teams from Amazon to Zendesk.
In-product content & messaging, specs & requirements, research, microcopy, documentation.
Certified in user experience writing & design.
Empathy is my superpower.
Case study: New feature
Developing original content & microcopy for Alexa's SEO page analysis feature
Case study: Feature refresh
Strategic overhaul of content & microcopy for Alexa's automated Site Audits
Conversion rate optimization
A/B testing program for microcopy that increased Hotwire's revenue by $15 million/year
Case study: Onboarding
Two ways to guide new subscribers through Alexa's web analytics product suite
Product documentation
Content to help Zendesk and Alexa users get the most out of complicated features
Wireframes & emails
Sample UX writing deliverables based on strategic voice & tone guidelines
