Kristen Mirenda

Freelance UX Writer & Content Designer

Former Product Manager, 10+ years on world-class product teams from Amazon to Zendesk

In-product content, microcopy, specs and requirements, user research

Certified in UX writing, UX design, Agile/Scrum

Working from San Francisco & elsewhere

Empathy is my superpower

UX Writing + Design Thinking + Product Know-How

For years, I was a hands-on product manager who provided content strategy and microcopy for my features. Now, the writing is my sole focus.

I've worked at some truly awesome places:

  • Zendesk - Senior Product Manager

  • Alexa Internet (Amazon) - Senior Product Manager & User Experience Manager

  • Hotwire (Expedia) - Lead Product Manager & Lead Functional Designer

  • Wiley Publishing - Managing Producer, Online

  • Sesame Street - Managing Producer, Online

Through this experience, I've acquired a rare combination of skills in product strategy, design workflows, and software development. I can:

  • plan and conduct user research, and synthesize findings

  • write microcopy and incorporate it into wireframes

  • create clear, helpful specs and Jira stories for developers

  • document terminology & style for content governance

A believer in user-centered design, I empathize with users and align their needs with our goals. Then I collaborate iteratively to create a solution that benefits everyone.

In short, I know how to work productively with every role on your team. Drop me into a project and I'll get what's going on.


  • English BA - Columbia University

  • Certificate in UX Design - New York University

  • Certified UX Writer - UX Writers Collective

  • Certified Scrum Product Owner - Scrum Alliance

Additional training

  • Design leadership - Cooper Professional Education

  • User interviewing (Listening Labs) - Creative Good

  • Data visualization - Edward Tufte

  • Product management - Marty Cagan, author of Inspired

  • Agile/Lean Startup - David Bland, author of Testing Business Ideas

I also co-invented patent US20190197457, which provides skills-based routing for customer support. I contributed the user research and information architecture.