Freelance UX Writer
& Content Designer
San Francisco & NYC
Former Product Manager
10+ years on world-class product teams from Amazon to Zendesk
In-product content, microcopy, specs and requirements, user research
Certified in UX writing, UX design, Agile/Scrum
Empathy is my superpower
UX Writing + Design Thinking + Product Know-How
For years, I was a hands-on product manager who also did UX writing for my features because, well, I loved it. Now it's all I do.
I've worked at some truly awesome places:
Zendesk - Senior Product Manager
Alexa Internet (Amazon) - Senior Product Manager & User Experience Manager
Hotwire (Expedia) - Lead Product Manager & Lead Functional Designer
Wiley Publishing - Managing Producer, Online
Sesame Street - Managing Producer, Online
My experience makes me the rare UX Writer with a strong grasp of product strategy, design workflows, and the software development process. I can:
plan and conduct user research, and synthesize findings
write microcopy and incorporate it into wireframes
create clear, helpful specs and Jira stories for developers
document terminology & style for content governance
In short, I know how to work nicely with every role on your team. Drop me into your project and I'll get what's going on.
I'm also a believer in user-centered design. I start with an open-minded, empathetic look at the people who will be using an interface. I align their needs with our goals. Then I work collaboratively and iteratively on a solution that's great for everyone.
English BA - Columbia University
Certificate in UX Design - New York University
Certified UX Writer - UX Writers Collective
Certified Scrum Product Owner - Scrum Alliance
Design leadership - Cooper Professional Education
User interviewing (Listening Labs) - Creative Good
Data visualization - Edward Tufte
Product management - Marty Cagan, author of Inspired
Agile/Lean Startup - David Bland, author of Testing Business Ideas
I'm also co-inventor on a patent: US20190197457, Assigning tickets to agents based on relevant skills in a customer-support ticketing system (pending). I contributed the underlying user research and information architecture.