Kristen Mirenda
UX Writing + Design Thinking + Product Know-How

Freelance UX Writer

& Content Designer

San Francisco & NYC

Former Product Manager

10+ years on world-class product teams from Amazon to Zendesk


In-product content, microcopy, specs and requirements, user research


Certified in UX writing, UX design, Agile/Scrum

Empathy is my superpower

UX Writing + Design Thinking + Product Know-How


For years, I was a hands-on product manager who also did UX writing for my features because, well, I loved it. Now it's all I do. 

I've worked at some truly awesome places:

  • Zendesk - Senior Product Manager

  • Alexa Internet (Amazon) - Senior Product Manager & User Experience Manager

  • Hotwire (Expedia) - Lead Product Manager & Lead Functional Designer

  • Wiley Publishing - Managing Producer, Online

  • Sesame Street - Managing Producer, Online

My experience makes me the rare UX Writer with a strong grasp of product strategy, design workflows, and the software development process. I can:

  • plan and conduct user research, and synthesize findings

  • write microcopy and incorporate it into wireframes

  • create clear, helpful specs and Jira stories for developers

  • document terminology & style for content governance

In short, I know how to work nicely with every role on your team. Drop me into your project and I'll get what's going on.

I'm also a believer in user-centered design. I start with an open-minded, empathetic look at the people who will be using an interface. I align their needs with our goals. Then I work collaboratively and iteratively on a solution that's great for everyone.

Credentials

  • English BA - Columbia University

  • Certificate in UX Design - New York University

  • Certified UX Writer - UX Writers Collective

  • Certified Scrum Product Owner - Scrum Alliance

Additional training

  • Design leadership - Cooper Professional Education

  • User interviewing (Listening Labs) - Creative Good

  • Data visualization - Edward Tufte

  • Product management - Marty Cagan, author of Inspired

  • Agile/Lean Startup - David Bland, author of Testing Business Ideas

I'm also co-inventor on a patent: US20190197457, Assigning tickets to agents based on relevant skills in a customer-support ticketing system (pending). I contributed the underlying user research and information architecture.