UX Writing + Design Thinking + Product Know-How
For years, I was a hands-on product manager who provided content strategy and microcopy for my features. Now, the writing is my sole focus.
I've worked at some truly awesome places:
Zendesk - Senior Product Manager
Alexa Internet (Amazon) - Senior Product Manager & User Experience Manager
Hotwire (Expedia) - Lead Product Manager & Lead Functional Designer
Wiley Publishing - Managing Producer, Online
Sesame Street - Managing Producer, Online
Through this experience, I've acquired a rare combination of skills in product strategy, design workflows, and software development. I can:
plan and conduct user research, and synthesize findings
write microcopy and incorporate it into wireframes
create clear, helpful specs and Jira stories for developers
document terminology & style for content governance
A believer in user-centered design, I empathize with users and align their needs with our goals. Then I collaborate iteratively to create a solution that benefits everyone.
In short, I know how to work productively with every role on your team. Drop me into a project and I'll get what's going on.
English BA - Columbia University
Certificate in UX Design - New York University
Certified UX Writer - UX Writers Collective
Certified Scrum Product Owner - Scrum Alliance
Design leadership - Cooper Professional Education
User interviewing (Listening Labs) - Creative Good
Data visualization - Edward Tufte
Product management - Marty Cagan, author of Inspired
Agile/Lean Startup - David Bland, author of Testing Business Ideas
I also co-invented patent US20190197457, which provides skills-based routing for customer support. I contributed the user research and information architecture.