I also wrote customer lifecycle emails:
Welcome to Handshake! Let’s get started
Hello! Here’s how to get started.
Welcome to Handshake! We’re ready to help with tracking hours, billing clients, and collecting payments.
The simplest way to get started is with our Guided Setup. We designed it to get you up and running in minutes.
Or you can use the Help Guide at support.handshake.com. And from there, send a message to our customer support folks if you need anything.
We’re looking forward to working with you!
The Handshake Team
Start guided setup
Cancellation confirmation email:
Dear [FIRST NAME],
We’ve gone ahead and cancelled your Handshake account as requested.
We’re sorry Handshake didn’t work out for you! We’ll be happy to have you back anytime.
Sometimes folks don’t discover everything Handshake can do. That’s our bad! So we just want to make extra sure you knew about our:
- Automated client invoices and past due reminders
- Different rates for contributors
- End-of-project and year-end summaries
- Tax guidance and legal tips for freelancers
But we’d also love to know what you found missing. Just hit reply to this email to give us some feedback. We’re always making improvements and our public Help Guide at support.handshake.com has the latest app updates.
Thank you for giving us a try. We hope to see you again someday!
Your friends at Handshake