In collaboration with Wyncode, I was invited by the City of Miami to revamp their online permitting process.
The City of Miami wanted feedback on their new beta website and the older website iBuild from local small business owners through user testing, with a focus on the various existing permitting processes.
- I worked with a partner to conduct a UX audit on the existing site and the beta version.
- My primary role was UX Researcher.
- As a class, we presented our findings to city officials.