Mitie entered the Digital Transformation program to focus on creating inspiring digital solutions and helping their clients move beyond Facility Management... to a connected workspace.
I created the Mitie Design System in order to reduce code redundancy and free up teams to focus on user experience, problem-solving, and building meaningful features and solutions.
This set of style guides has been made from brand guidelines, patterns, and components, as well as voice and tone guidelines and coding standards. It empowers Mitie employees to create robust, experience led digital products.
Historically, Mitie lacked centralised design system which would consolidate all the style guides in one place and work as a north star for all our departments. With no single point of reference and a need to make isolated decisions, inconsistencies and inefficiencies were arising as these decisions were being changed numerous times. This also led to a high rate of code redundancy where the same elements were developed multiple times for different applications.
In order to deliver a great customer experience, the design, marketing and engineering elements had to be able to speak the same language, in one place. Creation of the component-based toolkit which is accessible in one place has allowed for more agile processes and has sped up releases without compromising on quality. The reusable components build upon each other, creating a consistent look, feel, and behaviour to the product.