Chatbots in Africa

How chatbots solve day-to-day problems in Africa

1. TECHNOLOGY RESEARCH
In 2011 only 7% of the purchased phones were smart, in 2015 that number was 58%. So we think it's time to switch to smarter solutions.
In 2011 only 7% of the purchased phones were smart, in 2015 that number was 58%. So we think it's time to switch to smarter solutions.

Most people in Africa use text messages to send money with a service called M‑Pesa

And there are even more startups tackling different problems, but they are not yet utilizing the growing smartphone accessibility.

2. EXISTING SOLUTIONS
Chatbots in Africa

Already existing local startups

After social network services dealing with education and healthcare are the most desired. Agricultural information are also on top of the list. For example: farmers always check current market prices before selling their products.

Chatbots in Africa

Targeting agriculture and finance

Esoko, WeFarm, M-Pesa and many other local startups all target specific problems mostly present in the mentioned branches using text messages or USSD services.

Chatbots in Africa

Using text-message services

When using text-based services people have to remember codes if they want to retrieve information, with USSD services they are given questions and they answer them.

Chatbots in Africa
How could a chatbot help?
Chatbots in Africa

A conversational interface

When interacting with a chatbot, users see a conversational interface which is not new to them since Africa has 5.3 million Facebook users and 78% of smartphone owners use their device for social networking and chatting.

Chatbots in Africa

Faster then asking people

Most people don't really see Google as a way of problem solving: they'd rather ask a friend. So with a chatbot they access the information with the same method, but much faster.

Chatbots in Africa

Trustworthy sources

While a friend is not the most reliable source of information, a chatbot can get accurate information in a blink of an eye

We created Nuru, a bot tailored for the needs of people in Kenya and Ghana.

Chatbots in Africa

GET BASIC INFORMATION FROM THE BOT

New users are walked through the onboarding process. They answer questions to fill up their profile all while getting familiar with the app's interface

Chatbots in Africa

MANAGE YOUR FINANCES

After setting up the account users can instantly send and receive money, or pay for goods they purchased through our chatbot. So all their financing needs are covered, of course only after a safe authentication process

Chatbots in Africa

BROWSE THROUGH JOB LISTINGS

Searching for seasonal jobs has never been easier. If the user asks for job suggestions, Nuru will list all the opportunities nearby. Further information on the job can be acquired via text or a phone call.

Chatbots in Africa

GET FAIR PRICE SUGGESTIONS

Farmers, for example, can post ads and find buyers for their products by simply answering some questions. Nuru can calculate current market prices and give an estimate for the given amount.

Chatbots in Africa

LIVE A HEALTHIER LIFE

Empathy is key when it comes to chatbots. Nuru can can give daily tips on how to live a healthier life or help during the course of the pregnancy, whether it is daily notifications or suggesting available doctors nearby.

3. DESIGNING A CONVERSATIONAL INTERFACE
This flowchart illustrates the complexity of a conversational interface: given questions and answers from the bot.
This flowchart illustrates the complexity of a conversational interface: given questions and answers from the bot.
4. BRANDING
Chatbots in Africa
Chatbots in Africa

INSPIRATION

We found inspiration in the traditional African Andinkra symbols. We wanted to create a sign which also reminds us of these ancient symbols.

Chatbots in Africa

LOGO DESIGN

After experimenting with different variations, we found the best one which communicated our main goal the most - giving the opportunity for the people to connect.

Chatbots in Africa